Terms of Service

The Untangled Life app and this website are operated by Roy Benjamin Trimarchi, ABN 33 996 188 561, trading as Untangled Life Couples app, in New South Wales, Australia. In these terms "we", "us" and "our" mean that operator, "the app" means Untangled Life, and "you" means the person using it.

By creating an account, or by downloading, installing or using the app, you agree to these terms. If you do not agree, do not use the app.

You must be at least 16 years old. The app is not intended for anyone younger, and if we learn that an account belongs to someone under 16 we will close it and delete the information held in it.

You must also be able to enter into a binding contract. If you set the app up for someone else, you are responsible for their use of it and for making sure they agree to these terms.

You are responsible for keeping your login details confidential and for everything that happens under your account. Email hello@untangledlife.com.au straight away if you think someone else has access to it.

Give us accurate information when you sign up, and keep it current. Use one account per person. Do not share a single login with your partner: pairing two accounts is how the app is meant to be used, and it is what gives each of you your own control over what is shared.

The app is built for two people. You pair by generating an invite code and giving it to your partner.

Only invite someone who knows they are being invited and wants to use the app. Do not create or operate an account on another person's behalf without their knowledge.

Once paired, some content is genuinely shared between you, and each of you decides, calendar by calendar, how much of your own calendar the other can see. Every calendar starts as off. The Privacy Policy sets out exactly what each setting shares.

Either of you can unpair at any time. When you do, calendar sharing stops and what it shared is deleted. Content the two of you created together, such as planned dates, key dates, to-dos, wishlists and shared photos, stays with the remaining partner rather than being deleted. Treat anything you put into shared content as something your partner keeps.

The app reads the calendars you choose to connect on your device, and can create events in them when you book something. You control which calendars are connected, and at what level of detail, both in the app and in your phone's settings. Revoking calendar permission in your phone settings stops the app reading anything further.

Where you connect a Google, Apple or other third-party account, your use of that service is governed by that provider's own terms. We are not responsible for those services, for their availability, or for changes they make to them.

Untangled Life is a convenience, not a system of record.

Free-time windows, countdowns, busy blocks and reminders are worked out from what your connected calendars reported the last time the app was able to read them. Calendars change, phones go offline, permissions get revoked, and push notifications are delivered by Apple and Google and can arrive late or not at all.

Do not rely on the app alone for anything that matters: appointments, medication, work shifts, travel, childcare or custody arrangements. Check the underlying calendar.

When you book a date, the app creates an event in each partner's device calendar. If a phone is offline, or calendar permission has been removed on that phone, the event may not be created there.

Before you pair, the app is in setup mode: you can connect your calendars, enter your working hours and key dates, and invite your partner, but the shared parts of the app wait for your partner to join, and nothing is offered for sale.

Once the two of you have paired, either of you can start the couple's subscription, and the first 7 days are free for both of you. The free week is provided through your app store, starts when you subscribe, and is offered by the store once per person. If the partner who subscribes has had a free week before, the subscription starts without one.

Unless you cancel before the trial ends, it converts into a paid subscription and the first payment is taken. You can cancel at any point during the trial through your App Store or Google Play subscription settings.

We may change or withdraw the trial for new users at any time. Doing so does not affect a trial that has already started.

Prices are in Australian dollars and include GST where it applies. Your app store may display a different amount in other regions.

A subscription runs for 12 months at $29.99, charged when the free trial ends and then on each anniversary, unless you cancel. There is nothing to buy until the app is released, and the amount your app store shows you before you subscribe is the amount you will be charged.

One subscription covers a paired couple. The partner who subscribes is billed through their own app store account. The other partner's access is included for as long as the two of you remain paired. The app only offers a subscription to a paired couple that does not already have one, so two partners are never both billed for the same couple.

Payment is handled by Apple or Google, not by us. We never see your card details. Subscriptions renew automatically unless you cancel at least 24 hours before the renewal date, in your app store account settings.

The price shown in your app store when you subscribe or renew is the price that applies. We may change our prices. Where a change increases what you pay at renewal, we will tell you before it takes effect, and where your app store requires your consent to a price rise, your subscription will not renew at the higher price until you give it.

If a payment cannot be collected, your app store may retry. If it still cannot be collected, access to paid features may end.

We are offering better terms to the people who registered early. Your place in the order is set when you register your email address on the waitlist at untangledlife.com.au, and is counted by us in the order emails were registered, one place per email address. It is tied to that email address, cannot be transferred to another person, and has no cash value.

• The first 100 emails get lifetime free access. No payment, ever, for as long as we offer the app.
• Emails 101 to 1,100 get 20% off every payment, currently $23.99 a year, for as long as the subscription runs without a break.
• After that, the standard price applies.

The discount is a percentage, so it follows the standard price if that ever changes. What it comes to in dollars on the day you subscribe is whatever your app store shows you before it charges you, and that is the figure that applies.

When the offer closes. You can register for a founding place until all of the places above are taken, or until 90 days after the day the app launches, whichever comes first. After that, registering on the waitlist does not give you a place and the standard price applies. A place you already hold is not affected.

Claiming your place. A place is held for 90 days from the day the app launches. You claim it by creating your account with the same email address you registered with, within that time. A place that has not been claimed within 90 days lapses, and the standard price applies from then on. Places are fixed by registration order and do not move up when an earlier place lapses. Email us before you create your account if you need your place moved to a different address.

Where both partners in a couple hold a place, the better of the two applies to the couple's subscription.

A discount lasts for as long as your subscription runs without a break. If you cancel and later subscribe again, you rejoin on whatever terms are available at that time. A place of your own is not used up by a subscription your partner paid for: if that subscription ends, your own place still applies to a subscription you start.

These offers depend on the app continuing to be offered. See section 14.

Purchases are made through the App Store or Google Play, so refunds are handled by Apple or Google under their own policies. Request a refund through the store you bought from.

We do not otherwise refund part periods, except where section 16 gives you a right to a remedy from us.

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the app for your own non-commercial purposes. You agree not to:

• Use the app to monitor, track, pressure or coerce another person. The sharing settings exist so that each person decides for themselves what to share.
• Set up or operate an account for someone else without their knowledge.
• Copy, modify, adapt or distribute any part of the app.
• Reverse engineer the app or attempt to extract its source code.
• Attempt to gain unauthorised access to our systems, other accounts, or data belonging to another couple.
• Use automated tools to scrape, bulk-request or overload the service.
• Upload or transmit malicious code.
• Use the app for anything unlawful, or to harass, abuse or harm anyone.
• Resell, sublicense or commercially exploit the app or access to it.

We may suspend or close an account that breaches this section.

You keep ownership of everything you create in the app: events, key dates, to-dos, wishlists, notes and photos.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, display and back up that content, for the sole purpose of running the service for you and your partner. That licence ends when the content is deleted, subject to the backup retention periods set out in the Privacy Policy.

You are responsible for what you put into the app. Do not add content that is unlawful, that you do not have the right to share, or that contains another person's information they would not want shared.

The app does not currently include AI features, and we do not use your content to train AI models.

The app, this website and everything we made for them, including the code, the design, the logo, the words, the date ideas and the illustrations, are protected by copyright and other intellectual property laws, and are owned by Untangled Life Couples App. Copyright © 2026 Untangled Life Couples App. All rights reserved.

Nothing in these terms transfers any of that to you. You get the licence in section 11 and no other rights: you may not copy, change, sell, rent, decompile or make something else out of the app or its content, or use the Untangled Life name or logo, without our written permission. Your own content stays yours, as section 12 says.

We aim to keep the app available, but we cannot guarantee uninterrupted access. Maintenance, outages at our providers, and changes made by Apple, Google or your device's operating system can all interrupt it.

We may add, change or remove features. Where we remove or materially reduce something you are paying for, we will tell you in advance where we reasonably can.

If we discontinue the app altogether, we will give at least 30 days notice where we reasonably can, stop charging renewals, and give you time to export your information. Lifetime free access, and any discount, ends when the app ends.

• Cancel your subscription in your App Store or Google Play settings. You keep access until the end of the period you have paid for.
• Unpair from your partner in Settings. Section 4 explains what happens to shared content.
• Delete your account in Settings. We action account deletion within 30 days, as set out in the Privacy Policy.

Deleting your account does not cancel your subscription. Billing sits with Apple or Google and we cannot cancel it for you, so cancel it separately in your app store settings.

If the partner who pays unpairs or deletes their account, their subscription continues in their own app store account until they cancel it. The couple stays covered until the end of the period already paid for, after which the remaining partner is offered a subscription of their own, on whatever founding member terms their own place entitles them to.

We may suspend or end your access if you breach these terms, or where we need to for legal or security reasons.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Subject to section 16, the app is provided "as is" and "as available". We do not warrant that it will be error free, uninterrupted, or that it will meet your particular requirements.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profits or opportunity, or loss arising from a missed appointment or event, an inaccurate or delayed calendar sync, a notification that was late or not delivered, or the acts of your partner or any other person you share with.

Where our liability cannot be excluded but can be limited, it is limited, at our option, to resupplying the service or paying the cost of having it resupplied. Otherwise, our total liability to you is capped at the greater of the amount you paid us in the 12 months before the claim and AUD $100.

We may update these terms. Where a change materially affects your rights, we will tell you in the app or by email at least 14 days before it takes effect, unless the change is needed urgently for legal or security reasons.

When these terms or the Privacy Policy change, the app shows you the new version and asks you to agree to it before you continue, and records the date and version you agreed to. Continuing to use the app after the effective date means you accept the updated terms. If you do not accept them, stop using the app and cancel your subscription.

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

Questions about these terms? Email hello@untangledlife.com.au.